Hello From DTK and Hello Management!
The Hello Management Office has experienced some minor delays in completing the Tenant Online Payment Portal offered through RentCafe.
Our office will provide an update to all new Tenants once this service is active. This webpage will also be updated once this service is active. Should this service not be arranged by the end of October 2022, then our office will begin to contact Tenants and receive permission to transact their first months rent amount through either direct debit or credit card forms.
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It’s important that all future Tenants complete payment for their first month of rent. Many new Tenants / Applicants have paid their last month rent deposit and key deposits, but as a friendly reminder – first month rent is due no later than the date you collect your keys.
Review the steps below to learn more about paying your first month rent amount online through your new Tenant Portal – RentCafe.
Step 1
Login to RentCafe by using your email and password
The email MUST be the same as the email you provided when signing your lease. If you are in a 2-bedroom suite, then this will be the email used by the primary lease holder (normally the first person listed on the lease in room 1)
Step 2
Under the ‘Payments” tab, select PAY NOW
Please make sure you first register a payment account or debit card with RentCafe
Step 3
Remember to make sure you have enough funds in your account to complete the payment. If you do not have enough in your account, you may receive an NSF fee and have to complete the payment again in the future.
To make a payment with a bank account, there is a $0.95 fee per transaction.
To make a payment with a debit card, there is a 0.75% service fee per transaction.
To make a payment with a credit card, there is a 1.175% service fee per transaction.
All transaction fees are collected by RentCafe and are not provided to Hello Management.
Please click the box stating you accept the payment and then click ‘Submit Payment’
Confirmation
Once complete, you will receive a confirmation email from RentCafe.
Please send or forward this confirmation email to help@hellomanagement.ca
Please specify your suite number within the forwarded message.
– Thank you!