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About Your Suite

Making Work Requests

Sometimes accidents happen and a suite experiences high levels or wear and tear or is damaged through various means. When assistance is required, the Tenant can easily submit a work request to Hello Management for assistance. 

Tenants can access the Tenant Resident Services page of the DTK Condos website to submit work requests for review. 

Work requests will first be sent to the Hello Management Team for review. The Hello team will then forward this request to the Tenant’s Suite Owner with comments and suggestions on how to best assist the Tenant. 

All work requests will have to be approved by the Suite Owner before work can begin. Some Suite Owners may choose to complete the request themselves, while others may choose to employ trusted local contractors to complete the request. 

Hello Management will communicate updates and assist both the Tenant and the Suite Owner until the work request is complete. 

What To Do If You're Locked Out OF Your Suite

There is nothing worse than forgetting your keys or being locked out of your suite. Luckily, DTK Tenants have two unique options when these accidents happen. 

Alfred Locks
All DTK Condos include a smart Alfred branded lock. We encourage all Tenants to please review the Alfred user manual included within their lease agreement to create their own unique keyless door code as well as program their mobile device to lock and unlock their door remotely. 

The Concierge
If you’ve locked yourself out, lost your keys, forgotten your keyless door code and lost your phone, then we encourage you to please visit the concierge located in the building lobby. 

The concierge will be able to assist in unlocking your door once they have confirmed your identity. 

Blinds And Window Coverings

New Tenants of DTK Condos should take note that a majority of suites do not include blinds or window coverings and that these items are not included within the lease agreement. 

Tenants who would like to include blinds or window coverings can submit a request using the work request submission form located on the Resident Services page of the DTK Condos website. 

The Tenant’s request will be reviewed by the Hello Management office and then forwarded to the Suite Owner with our suggestions. The Suite Owner will then be able to decide on if, how and at what cost they may include window coverings for the Tenant. Suite Owners may choose to not include window coverings and insist the Tenant provide their own window coverings. 

In such situations where the Suite Owner requests the Tenants source their own window coverings, Hello Management will then provide a list of local vendors to the Tenant for their review.